Frequently Asked Technology Questions
How do I find my username and password? For detailed instructions on accessing PowerSchool for families and students 7th-12th grade, click here; for families and students of TK-6th graders, click here. To access Google Classroom or student email, see below.
How do I access PowerSchool? PowerSchool for parents and students can be found here. Parents/guardians will use their entire email address to login. Staff and students will NOT include @hpsk12.net when they log in.
What apps help me access my/my student's school information? We highly recommend downloading the PowerSchool and School Messenger apps. Both are free.
- How do I access Microsoft Office for my student? Follow the directions found here.
- How does my student access their Google Classroom? To log into Google Classroom, students must either be invited by their teacher or have a code sent to them by the teacher. They use their Holt username (their entire Holt email address) and password to log in.
- How do I find a student's password? For students in Transitional Kindergarten through 6th grade, parents can find the student's username and password under School Information in PowerSchool. For students in 7th-12th grade, their username can be found under School Information in PowerSchool, and passwords get reset to the student number each summer. They can change their password at pass.hpsk12.net.
- How do I change my password? What do I do if I get locked out of my account? If you are locked out of your PowerSchool account, please wait for one hour and the account will reset. If parents have forgotten their PowerSchool password, they can reset their password by clicking the "forgot password" link. For access to Holt accounts, students in grades 7th-12th can change their password by going to pass.hpsk12.net. If a student in 7th-12th grade needs their password reset, please email email@example.com. Note, this password is used for all district accounts, such as PowerSchool and Google Classroom.
- How do I get help with Google Classroom? If you are having trouble accessing Google Classroom, please work with your classroom teacher to ensure you have the right code. Otherwise, please try resetting your password. If you are unable to log in to Google Classroom or your email (grades 5-12), please put in a request for technology support by emailing firstname.lastname@example.org.
- How do I access school email? Students in grades 5-12 have a school email. Students in grades 5-8 can only receive emails from users within the hpsk12.net domain. They can check their email at mail.hpsk12.net.
- What to do I do if I get the error, "You do not have access to Gmail"? This means you need to use your Holt log in and password to access the Google document or Drive you are trying to access. Your email account is an Outlook (hpsk12) account, not a Gmail account.
- How do parents/students complete the Acceptable Use Policy so that they may access district technology? When parents/guardians log in to PowerSchool, they will see a Student Annual Update on the left side of the page. One of the categories to complete is the Agreements section. This section houses the Acceptable Use Policy and should be completed early in the school year.
All Things Google
The GOOGLE JUNIOR TRAINING SERIES includes short videos on how to do just about anything with Google Classroom, such as Drive, Chrome, Docs, Slides, Sheets, Drawings, and Keep. Look through the videos to find the program and skills you are interested in learning.
GOOGLE CLASSROOM FOR STUDENTS has written directions for navigating Google Classroom for students.
GOOGLE CLASSROOM FOR TEACHERS has written directions for navigating Google Classroom for teachers.
If you have trouble with the Chromebook itself (such as the charger not working, a button is broken, etc.) please contact your building administrator for a replacement. Please be advise broken Chromebooks may result in a fee to fix the device.
If you are having trouble logging into the Chromebook, please review the FAQ section on passwords.
If you are getting disconnected or are experiencing freezing, choppy and/or lagging video/audio during Zoom or Google Meet sessions, please try the suggestions below to improve performance.
- Reboot your Chromebook regularly (in between classes) and shut down completely when not in use.
- Close all browser tabs except for the active Zoom/Google Meet tab.
- Turn off extensions that you don't use by typing chrme://extensions in the address bar. Slide the blue button to the left to turn off an extension.
- D not use background blur or virtual backgrounds.
- Try clearing the cache and updating the Chrme OS in the Chromebook.
- Move closer to your Internet router when using the Chromebook.
Audio or Power Issues
- To learn how to quickly adjust the speaker volume and/or microphone level, watch this 40-second Chromebook Audio Settings video.
If your Chromebook won't turn on, even when plugged into the charger, you may be able to fix it by performing a hard reset. This short video demonstrates how to perform a hard reset on your Chromebook.
You may also visit the Chromebook help page that Google is developing for specific questions.
If you are still having trouble with the Chromebook, please contact email@example.com or 517-699-1109.
School Email (Outlook)
For a student to set up their Holt email account, they will need to follow these directions.
GETTING STARTED FOR STUDENTS can help students who are using Flipgrid in their classes.
For login information, please see the Frequently Asked Questions drop down menu.
For more detailed information on what students and parents can do in PowerSchool, please review the PowerSchool Student and Parent users guide. Page three has a Table of Contents that may be helpful.
We will add more to this space as we develop more resources.
What is the SchoolMessenger app?
The SchoolMessenger app is the next generation of the app that has been known as SchoolMessenger InfoCenter. The updated app includes new features and options and replaces the InfoCenter app.
How is the SchoolMessenger app different from SchoolMessenger InfoCenter?
The SchoolMessenger app adds a significant new feature, teacher-initiated messaging. This allows you to use the app to communicate with your student’s teacher, individually or in groups, and to exchange files (such as permission slips, photos from field trips, etc.) also all from within the app, if supported by your school or district.
My school already has its own mobile app. Do the features of the new SchoolMessenger app work with my school’s app?
You’ll continue to use the school-branded mobile app and, if there’s a function needed that’s provided by the SchoolMessenger app, the SchoolMessenger app will be automatically launched from within your school-branded mobile app. After the SchoolMessenger app’s functionality is no longer being used, you’ll be returned to the school-branded app. It’s like how the Facebook and Facebook Messenger apps work together.
If I already have the InfoCenter app installed, what do I need to do?
Nothing, if your smartphone is set to automatically update its mobile apps. The new SchoolMessenger app replaced the SchoolMessenger InfoCenter app during an update.
If a smartphone is not set to accept automatic app updates, you will be prompted to download the new SchoolMessenger app, or update your existing app.
Is there any cost to upgrade to the new SchoolMessenger app?
No. The standard app with teacher-initiated messaging is free and the rest of its features are equivalent to InfoCenter.
Where can I download the mobile app?
The SchoolMessenger app is now available on the Android Google Play and Apple iOS app stores under the name “SchoolMessenger.”
Are the web app features the same as the mobile app?
Yes. For those who prefer to use a website instead of a mobile app (or who don’t have easy access to a smartphone), the SchoolMessenger app’s functions are online at https://go.schoolmessenger.com.
An account for the web app is recognized on the mobile apps, and vice versa.
What are some of the main capabilities of the new teacher-initiated messaging?
New capabilities include both individual and group (e.g., classes, sports teams, PTO groups) two-way messaging; the ability for teachers and families to exchange files, images, and videos (e.g., photographed permission slips); and the ability for you to review all notifications and messages related to your schools and district in a single, scrollable, “stream” view.
How does my student’s teacher connect to me through the app?
Your school may automatically identify teachers and their students and notify you. Or, a teacher may send out invitations with a class code, which then allows you to be tied to a specific a teacher for your student.
Can the SchoolMessenger app be extended with add-on features from my school?
Yes, there are additional modules that can be turned on at the district level. Examples include individual student information and student absence reporting, all within the app. Your school will let you know if and when those added features are available.
Contacting the Technology Department
We hope to support you as you encounter questions about our technology. Please know we are currently responding to quite a few requests, but promise to get back to you as soon as possible. We greatly appreciate your patience as we work through each unique need.
For questions about getting a Chromebook or accessing the internet, please work with your building principal.
For questions on how to access a teacher's Google Classroom or use the technology tools within the Classroom, please contact your student's classroom teacher.
If you are a student or staff member and need to reset your password, please go here.
If you are trying to access PowerSchool for the first time, please see the Frequently Asked Technology Questions.
Due to a large number of requests for Technology Support, we are asking families and students to email the Technology Department requests to firstname.lastname@example.org. Please include in the email your name, your student’s name, as well as a summary of your question. When you send the email, a support request (ticket) will be created that allows us to ensure all requests are being responded to in a timely manner.
Wireless Access (Wi-Fi)
External Wi-Fi Access in Holt Public (requires hpsk12.net account and password)
- Dimondale Elementary
- Horizon Elementary
- Holt High School - Main Campus
- Midway Early Learning Center
- Wilcox Elementary
- Elliott Elementary